Design

Spring Season Reading List

My Book Reading List For 2018…So Far!

In between a hectic project schedule, I have also committed myself to a reading list of books, the first half of 2018 is already behind me (can’t believe!) and I’m just letting myself wade through this hot summer with some practical knowledge books. I am already through a few titles and I am attempting to get that number up with some interesting non-fiction titles lined up for the latter half of 2018, so fingers crossed. I only decided to read about design so far, but now I’m accessing titles on communications, psychology, strategy, business and marketing. My overarching goal from reading the books is to broaden my vision of how I could commit to my long-term objective of merging creativity with building a value proposition for products while staying focused on service innovation & customer experience. Lastly, instead of doing an annual review/recommendation of books I decided to write a post as soon as I finish some volumes just so that I get my views out to the world quickly. Which also helps me to remember the value of my reading list and the freshness of the knowledge I gain each year.

The Business of Design: Balancing Creativity and Profitability (by Keith Granet)

The Business of Design - Book CoverEven though the target audience for this book seemed like the architects and interior designers, this book didn’t disappoint me so far as comprehending the principles of business were concerned. Keith Granet brings his insights from his experience of 30 years from bringing profitability to customers and setting up his architecture design firm Granet & Associates from spending considerable time on projects as a full-time employee. There are some terms and details which could be only be comprehended by someone from that industry, like for instance, the promotion cycles for employees or the contractual obligations for clients, etc., but despite that seemingly nonessential information, the rest of the principles in the book from billing and human resources, to managing a team, stay pretty much relevant as foundations for setting up any business. In the end, this book is profound and inspirational in its approach towards design entrepreneurship, even if you don’t plan to work as an architect or an interior design.

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Awe-Inspiring Cinema From Laika

Laika LogoGoing beyond the realm of the classic animation films by Disney-Pixar, some time ago, I had experimented with a flick about a boy who could communicate with ghosts called ParaNorman and was awe-inspired by its animation technique. Down the road, I watched the fantasy horror flick Coraline which involved an “adventurous girl finding an idealized parallel world behind a secret door in her new home”, and most recently I thoroughly admired the story and the action in The Boxtrolls which is about trash collecting trolls raising a boy. The art behind these movies called ‘3D stop-motion’ is about maintaining balance in the intricate movement of objects while filming each frame. Also referred to as ‘claymation’ since they use plasticine figures which are naturally flexible for sculpting movements. Not surprisingly, they have all been produced by a studio named ‘Laika’ and they have all been nominated for the Academy Award for Best Animated Feature, including their recent offering Kubo and the Two Strings released in 2016.

Stop motion is an animated-film making technique in which objects are physically manipulated in small increments between individually photographed frames so that they appear to exhibit independent motion when the series of frames is played back as a fast sequence.

– Wikipedia

Not to mention there are other talented studios who indulge in stop-motion animation, including Aardman Animations (Wallace & Gromit), but the ones that I have recently enjoyed were coincidentally produced by Laika. Props to their creative team and I’d be looking forward to more awe-inspiring stuff from them!

Redefining UX Through Service Design

Giving in to my inherent desire for discovering new insights, I stumbled on yet another industry report on UX, this time from Loop11. They have produced an insightful 24-page document about the outlook on UX in 2018, and I wasn’t surprised to see Service Design redefining UX as the methodology for improving the overall customer experience. Consider the following data:

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  • 28% consider UX as referring to all the touch points or experiences a user has with a product, service or interface.
  • 14% simply described UX as the ‘user experience’, sometimes going on to mention contact points or interactions.
  • 13% believe UX refers to the emotions and attitudes a user displays or feels about a product, service or interface.[/perfectpullquote]

The respondents are alluding to an approach to map & improve the “touch points” or services integrated with an overall customer experience strategy. In which, the ‘service’ supports a user’s emotional context of the experience during a product’s lifecycle, but also in enabling a structured framework to redefine those intangible experiences that a customer would likely endure, before, during and after experiencing a product or a service. I have briefly covered this concept on this blog where I have spoken about incorporating a 360° strategic outlook “which includes a product’s physical & environmental aspects besides UI”. As digital transformation brings automation and companies look for social innovation, designers need to broaden their UX mindset by not just embracing the functional aspects but also by connecting with various other fields of activities that would indirectly complement the desirability factors of a product or service.

Service Design is a cross-disciplinary practice which combines numerous skills in design, management, and process engineering, in developing user-centered business models that are empathetic to user needs. In other words, it helps to improve and deliver intangible services aimed at remodeling customer experiences.

Side View Mirror

Revisiting Toyota’s Mirror Control Mapping

This happened to be my first experience driving a Toyota Corolla that gave me my brief moment of ignorance and embarrassment and also reminded me, yet again, of the value of standardization in common design practice. Car manufacturers have strictly adhered to standardization practices such as the placement of the foot controls like the brakes, the clutch, and the accelerator. Then with the two stick knobs – one, with which we control the speed of the windshield wipers, and the other stick control for the directional lights, both residing in a ‘V’ shape behind the steering wheel. Similarly, there are standards which dictate where the driver’s seat should be positioned — left or right, depending upon the country you’re driving the vehicle. These are some of the standard laws & features that exist for any make of a car or country regardless of the geography, though I realized soon enough that the side mirror controls do not seem to figure on that list of standard design practices. The mirrors play a vital role in the manoeuvring of the car. Also depending on the height of the driver, they need to be adjusted to fix the viewing angle of incoming cars in traffic on both sides, and I was left confused in operating this standard procedure on the Toyota Corolla which I will talk about in detail later in this article. Mind you, in some countries, the side-view mirrors are manually controlled from inside the vehicle and I am not referring to those mechanisms in this article, those have a well-defined conceptual model.

Luckily, I was reading the expanded version of Don Norman’s classic The Design of Everyday Things or DOET and found my answer through the importance & criticality of standardization in relation to cars. The book mentions that “standardization provides a major breakthrough in usability” in reducing user’s confusion; although machines or tasks could continue to remain complex per se, just as driving a vehicle is, once standardization is integrated within a particular device or machine the user feels justifiably confident in meeting their desired goals. (p. 248; Chapter 6: Design Thinking) Take the example of driving a car, once you familiarize and develop the skills of controlling the vehicle you could pretty much be driving any make or model at anyplace in the world.

A little background about DOET which is an insightful discourse on ‘human psychology’ (previously published as The Psychology of Everyday Things or POET), and a must-read if you’re in the profession of designing interfaces, human-computer interaction, or product consulting. The key emphasis of the book is to promote the importance of developing products that fit the needs and the capabilities of people in creating usable products that align with the psychology of the users to accomplish the purpose for which they are designed. For now, though, I was keen to set out and tackle the task of reducing the confusion from a complex mechanism of the side view mirror controls in this particular make of Toyota Corolla.

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Design Thinking For Organizational Innovation

An insightful quote from the Innovation by Design book caught my attention at a local bookstore and luckily I was able to find it on the author’s blog through some rigorous Googling. It gains prominence especially since in my experience, some experts have associated with the design thinking (DT) methodology as a UX design activity referring to its iterative design activities. Hence it was important to make a note of its broader value in innovation here.

The criticality of using DT or ‘human-centred’ design in enterprise software development has been documented in an incisive paper by IBM, but the frameworks also stimulate the transformation journey in combining the organization’s strategic vision involving various inter-organizational initiatives as listed below. Essentially, if you are a practising consultant at the intersection of business design & digital IT in your organization and believe that your role is limited to software consulting, you could expand the scale of your engagements and contribute to the maturity of your institution in more than one ways.

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  • The influence of design thinking at scale on the organization’s culture
  • The creation of new products, services and experiences
  • The design organization processes, systems, and structures
  • The creation and leadership of long-term strategy to distributed innovation
  • The functioning of teams, decision-making and conflict resolution
  • The design of collaborative environments
  • The use of external design thinking experts and consultants
  • The training and development of employees in design thinking

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via How to multiply creativity | Lockwood Resource