usability

A Night to Forget

It was a typical office day like any other but it ended in a disaster which I must try hard and forget. My data card – that magic thing which allows you wireless internet access (on a laptop) through a SIM card got me into deep trouble. The antenna that’s used to catch the signal wouldn’t come on and it had to be sent for repairs. After 10 days, the card was going to be delivered to me yesterday. Despite running a high fever sitting in the A/C, I decided to stay on since I was off to Hyderabad to attend the UMO 07 conference. I HAD to get that card to keep me connected and working there.

The card finally arrived late in the evening and I heaved a sigh of relief. My condition was depleting and besides I had to pack my things after reaching home. But it was not to be so. Soon after testing the card I realised that the vendor had forgotten to insert the SIM without which it would be impossible to connect. A crossfire between the local engineer and the vendor ensued with both parties disagreeing on the missing SIM. Each one denied having seen the card while the vendor adamantly defended his position. All this while I sat shivering and starving for a morsel of foodgrain and some antibiotics (*cough).

A solution had to be found since it was certain that the card would not be delivered on time for my trip. An older version was found and one of the engineers tried relentlessly to install it on my notebook but failed on each attempt. The drivers were outdated and clashed with Windows Vista. After 2 hours of battling the issue, I finally put my hands up and decided to walk off. I was in bad shape and was not sure if I could embark on my tour in this condition. Thankfully after consuming some of mum’s delicious food and popping a few pills, I woke up completely fit and healthy this morning. And more good news followed – the data card which I had been missing all along is also on its way and I am flying off in the next few hours. If everything goes well (and the card works as planned), I will keep you updated on the conference activities and stuff through my website on all the 3 days with some pictures as well. So wish me luck and see you soon.

Ideas on a UXD Framework

Writing for an internal global initiative on Innovation, I spoke about imbibing a user-experience design framework (UXD) in the software development life-cycle (SDLC) that can consistently deliver better products. I am publishing the article here.

Designing a UX framework for Internal Applications
User-experience (UX) design deals with harnessing the feelings of a user — How people feel before, during and after they have used a product. It pertains to creating an interaction model that impacts a user’s perception of a system or a product which makes it more desirable for use again. Being a subset of UCD (user-centered design), the first step towards evolving an internal UX methodology is to understand the requirements and user-needs through research.

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CHI Mumbai Launch: The Story in Pictures

Mumbai city now has its very own SIGCHI or Special Interest Group in Computer Human Interaction. On Friday, 23rd March 2007, an elaborate ceremony was held at the Hyatt Regency Mumbai to launch this unique initiative which was attended by some 60 participants from across the corporate and design spectrum. It was a pleasure to host Joseph ‘Jofish’ Kaye, a research assistant from Cornell University, who had earlier spoken on pushing the boundaries of HCI at CHI Bangalore. The event was sponsored by Human Factors International and was inaugurated by Dr. Eric Schaffer. Check out some of the pictures from the event.

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CHI Mumbai Launching Soon

Amidst the tangle called ‘my life’ comes some good news. CHI is launching the Mumbai chapter of SIGCHI. For the uninitiated, ACM SIGCHI is the ACM’s Special Interest Group on Computer-Human Interaction, which brings together people working on the design, evaluation, implementation, and study of interactive computing systems for human use. ACM SIGCHI provides an international, interdisciplinary forum for the exchange of ideas about the field of human-computer interaction (HCI). Amongst some notable chapters are BayCHI (San Fransisco), and BostonCHI (Boston City).

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A CUA from Today

I suddenly realized there’s more dust on my keyboard then I had imagined. Anyway, the long leave from blogging was not without a reason. Off late I had been focusing hard to get my CUA certification which I finally did today. I have now become a Certified Usability Analyst. Just for information, CUA is a test for usability professionals which is preceded by a 4 part training course in various faculties, conducted by Human Factors International (HFI). They have been renowned for their work in the field of usability engineering for the past 25 years. Personally speaking, this certification has given a much needed impetus for my continuing research and interest in the field of human factors and interaction design. Thanks to all my lovely friends who had hoped for the best and prayed for me for this day :-)