It was a dream come true for me when I settled for a DELL Inspiron model for my residence which got delivered and installed last week. I also signed up for the DELL Care Premium (you pay more here), being aware that machines can betray the most dedicated human being anytime. True to my belief, within 48 hours I faced an issue with my DVD/CDROM drive when Windows Vista was unable to load the drivers for the optical drive. Soon after, Vista began ‘checking’ for a solution on the Microsoft server but returned with zero results so I started finding answers on my own. I went to the device manager and uninstalled/reinstalled the driver and so on in vain. I had perceived that behind Vista’s fabulous ‘WOW’ inteface, would also be a ‘thinking brain’ (ala Macintosh) which would take care of the problems with the PC in real-time, thus negating the intervention of a service vendor. I know It’s a far fetched idea but I am always thinking positive. Coming back to my problem, on one website I found an elaborate step-by-step instructions on the issue but the fear of cranking up a machine still under warranty, kept me away from doing anything silly.
Design Thinker • Innovation Strategist • UCD Consultant