inclusive design

Inclusive Society

The Idea of An Human-Centered Capitalism

There’s plenty to appreciate about human-centeredness in design, undoubtedly, if there’s ever an era in our history to look into the depths of human needs to innovate it has come now. We have been doing it all with technology but now it requires us to move away from tech talk and focus on social justice for an inclusive society with ‘human-centered capitalism’.

“We need to move to the next stage of capitalism, a human-centered capitalism, where the market serves us instead of the other way around.”

The “Freedom Dividend”: Inside Andrew Yang’s plan to give every American $1,000

Quoting the Democratic 2020 Democratic Presidential candidate, entrepreneur and non-profit founder Andrew Yang, from an event in New Hampshire. His policy proposal called “Freedom Dividend”, a universal basic income (UBI) plan that aims to provide $1000 per month / $12000 per annum for every American adult above the age of 18. Although the concept of universal basic income isn’t innovative in itself but the idea of designing an economy centred around human-needs does produce an intriguing justification. The task of designing an economy centred solely around human needs & desires, employment challenges, cultural mindsets and based on considerations such as the demographics of the population and their skills would be compelling. Depending upon how it matches up to the potential of some populist dimensions ‘human-centered capitalism’ could be a permanent feature for governments to steer the economy in various directions. And I’m seriously drawn towards making the idea of social justice for an inclusive society through ‘human-centered design’ possible.

“The freedom dividend stacks on top of Social Security, it stacks on top of anything healthcare related, such as Medicare. It stacks on top of housing assistance,” Yang replied. “The things it does not stack on top of are essentially cash and cash like benefits. So this is SNAP, heating oil, other programs that are essentially trying to put cash in your hands to manage an expense.”

The “Freedom Dividend”: Inside Andrew Yang’s plan to give every American $1,000

It means, regardless of whether individuals who are above the age of 18 are employed/unemployed, the government promises to pay $1000 to enable them to pay their bills, which I believe if and when it’s implemented, would be a safety net to safeguard people’s future. It’s a brilliant strategy to put money into people’s hands and set free the future generations from the clutches of rising debt, unemployment, and above all, prevent them from abject poverty and finally, homelessness.

The Crux of Human-Centered Capitalism

Apart from the benefits that I have already outlined so far, the implementation of the UBI plan would instinctively kickstart economic growth and rise in employment. As stated in the brief on “Freedom Dividend” which would “[…]permanently grow the economy by 12.56 to 13.10 percent—or about $2.5 trillion by 2025—and it would increase the labour force by 4.5 to 4.7 million people.” However, it doesn’t mention an important aspect of the UBI which is, there might be a significant drop in the rate of chronic diseases and mental disorders owing to the apparent change in the overall lifestyle choices of the people, that would also stop taxing the economy. There’s no doubt that rolling out the UBI would definitely prove to be a boon for the economically weaker section of the society on a global scale without getting caught in the hype of ‘taxing the rich and gifting the poor’.

What’s An Inclusive Society?

In passing, I loved the definition of an ‘Inclusive Society’ from the draft of a UN’s document on the subject, and I’m going to leave it right here for readers to think about and envision what kind of world they’d like to live in? Most prominently, I’m excited about the possibilities and looking forward to the time when an opportunity would arise to collaboratively design an inclusive society using the principles of human-centered design as a pivoting tool.

An inclusive society is a society that over-rides differences of race, gender, class, generation, and geography, and ensures inclusion, equality of opportunity as well as capability of all members of the society to determine an agreed set of social institutions that govern social interaction. (Expert Group Meeting on Promoting Social Integration, Helsinki, July 2008)

Creating an Inclusive Society: Practical Strategies to Promote Social Integration; DESA 2009
Photo by Papaioannou Kostas on Unsplash

Why You Should Be Embracing ‘Inclusive Design’

Today is the International Day of Persons with Disabilities, promoted by the United Nations since 1992 as an understanding of disability issues and to mobilize support for the dignity, rights, and well-being of persons with disabilities. I find this an excellent opportunity to reflect on the choices we make as designers of the modern digital revolution in embracing inclusive design for our products.

Product companies are increasingly aiming for an equitable relationship with its diversified customer segments. Designers in the ‘customer experience’ and ‘user experience’ field whose primary focus was streamlining user-interactions would have to accommodate a strategic-level thought process in incorporating a 360-degree outlook which includes a product’s physical & environmental aspects besides UI. For design professionals, therefore, the boundary between ‘industrial design’ and ‘experience design’ has blurred exponentially as customers evolve and companies remain committed to delivering business value.

As a consultant, I am involved in the framing of a viable design strategy for digital systems and applications, and it becomes imperative that I acknowledge the ambiguity of connecting the product goals with user needs and make amends in advocating a design which is inclusive for all. In more specific terms, that means integrating a systems design that reaches out to the masses by helping them achieve their objectives regardless of the physical and mental hurdles. In the words of the legendary Steve Jobs lies vital clues for designers in approaching products from the context of an ‘inclusive design’ which is engaging.

“Most people make the mistake of thinking design is what it looks like. People think it’s this veneer – that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.”

Continue reading…