No matter how hard I try I always seem a bummer when it comes to receiving packages at home, especially with UPS’ odd delivery acts. Here’s a journey map with a ‘mood meter’ to illustrate my purchase experience.
The Ups and Downs
I browsed a book I liked at a local bookstore and bought it on Amazon from the mobile app. I received an email that my package has been shipped with UPS with a tracking number and an approximate delivery date. I wait for the package to arrive on the same day but nothing happens. Surprisingly, UPS has stuck a note at the entrance (embarrassingly for the world to see) that I missed the package, and the reason provided was that the customer wasn’t available to receive the package!