This post was lying untouched and unedited in my notebook for the past 4 months until I decided to revive it today, for the sake of those who want to opt for a branded PC in India (especially DELL). After working on PCs ( both branded and assembled) I am of the opinion that the branded ones give you the best performance and value for your money.
Last year when it was time to upgrade the PC and I picked up a DELL without much ado. I had heard praises about its sales, service and quality of the machines from my bro-in-law in Hong Kong who’s a big admirer of DELL. Soon after the PC came home, I also wrote about the deplorable experience that I faced in one of my earlier post on this website. However, I discovered another issue this time with the DVD RW/ROM that came along with the configured machine. According to a sales rep, I was the first customer reporting this problem and that shocked me even further because the issue was with my region locked DVD RW/ROM that shipped with my DELL Inspiron 530s and I swear to god, I was had no knowledge of this issue prior to settling for this configuration. My contention was that just like any other component including the monitor, the RAM, the processor, etc., I should have been given a choice by the company to select from a region locked or a region free DVD RW/ROM drive and I was completely clueless about the same. I have not received a satisfactory reply from the makers and hence this article.