I was visiting my favorite restaurant in south Mumbai along with a couple of my colleagues. We were the first customers ushered to the mezzanine floor which was surprisingly partitioned into a smoking and a non-smoking area but not clearly indicated anywhere. We had no clue about it until we found a lady bellowing smoke sitting behind us. I signaled the steward bringing my apathy to his attention but he’d only shrug in helplessness. So we continued with our lunch and the bonus passive smoking. However when I visit the place next time I am going to be the one shrugging vehemently at the steward. Continue reading…
Design Thinker • Innovation Strategist • UCD Consultant